Refund policy

Return and Refund Policy for North Carpet AB

Welcome to Northcarpet AB. Our return and refund policy is designed to ensure your satisfaction with every purchase.

1. 30-Day Right of Withdrawal

  • Time Frame: You have a 30-day right to withdraw from your purchase, starting the day after you receive the item.
  • Condition: The product must be in unaltered condition, which means it should not be used. You are, however, allowed to carefully open the packaging to inspect your purchase. The item must be returned in its original packaging or equivalent.

2. 30 Days Open Purchase

  • Flexibility: In addition to the right of withdrawal, we offer a 30-day open purchase on all our goods.
  • Return Process: To exercise either the right of withdrawal or open purchase, please contact our customer service at kundservice@northcarpet.se

3. Refunds

  • Processing: Upon receiving and inspecting the returned item, we will process your refund within a reasonable time frame.
  • Method: Refunds will be issued to the original method of payment. If the payment was made by credit card, the refund will be credited to the same account.

4. Return Shipping

  • Customer Responsibility: You are responsible for the cost of return shipping.
  • Fixed Price Option: We offer a return shipping service through Shiplink at a fixed price of SEK 450 for items up to 35Kg. For items over 35Kg or pallet deliveries, please contact customer service.
  • Packaging: Ensure that the product is well-packaged, preferably in the original packaging, to prevent damage during transit.

5. Return Approval

  • Inspection: The return is not considered approved until we have inspected and verified the item's condition.
  • Non-Refundable Costs: Please note that any optional extras and original shipping costs are not refundable in the event of a return.
  • Unapproved Returns: If a return is not approved, the item will be sent back to you, and you will be charged for the shipping.

6. Unclaimed Packages

  • Administrative Fee: Unclaimed packages that are returned to us will incur an administrative cost of SEK 495, including VAT. For special orders, the entire order value is charged.

7. Contact Information

  • Support: For any questions or assistance with your return, please contact our customer service at kundservice@northcarpet.se or call +46 73 844 02 94

Thank you for choosing North Carpet AB. We value your business and strive to ensure a hassle-free shopping experience.